Return and Refund Policy

Refund Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. In the event your item breaks after the 30 days, please contact us, as most items can be replaced.   You can always contact us for any return question at rumrivercandlecompany@gmail.com    

To start a return, you can contact us at rumrivercandlecompany@gmail.com.  When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.   

Damages and issues  

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.   

Exceptions / non-returnable items  

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.    

Refunds  

We will notify you once we’ve received and inspected your return. When approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.